Effective Date: 26JUL2025
Last Updated: 26JUL2025

At Spade Automation, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and AI agents. You have the right to control your information and easily delete it. We respect that and want to provide that service to our clients.

1. Information We Collect

We may collect the following types of information:

• Contact information: such as your name, email address, and phone number when submitted through our web forms, chatbots, or scheduling tools.

• Interaction data: such as chat transcripts, call logs, and form responses.

• Technical data: including browser type, device information, and access times.

• Audio data: if you engage with our voice AI agents.

2. How We Collect Information

Information is collected when you:

• Use our chat or voice agents

• Call or text our Twilio-powered phone numbers

• Schedule appointments through our forms

• Submit data via forms embedded in Squarespace or Google Sheets

• Interact with automations running through N8N workflows

3. How We Use Your Information

Your information is used for:

• Providing customer support or consultations

• Improving and optimizing our services

• Analyzing usage trends and performance

• Personalizing your experience with Spade Automation

4. How We Protect Your Information

We implement appropriate technical and organizational security measures, including:

• Encrypted data transfers where supported

• Least-privilege access controls

• Monitoring and auditing of data flow via N8N

However, no method of internet transmission is 100% secure. We encourage you to avoid sharing sensitive personal or financial information unless required.

5. Data Sharing and Selling

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share data:

• With service providers listed above, only to deliver functionality

• If required by law or to comply with a legal obligation

6. Data Retention

We retain collected data only as long as necessary for:

• Providing services to you

• Complying with legal obligations

• Analyzing and improving system performance

You may request deletion of your data at any time (see section 10).

7. Your Rights

You may have the following rights, depending on your location:

• Access your data

• Correct inaccurate data

• Request deletion

• Object to processing

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, contact:

Spade Automation
Email: matthew.r.gursky@spadeautomation.com